Your privacy
Grievance officer
Who handles complaints about 2search — privacy, content, copyright or anything else — how to reach them, and how quickly you'll hear back.
On this page
Who to contact
As required by India's Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023, 2search has a grievance officer who handles complaints. Complaints are free, and you can write in English or Hindi.
| Grievance officer | Grievance Officer, 2search |
|---|---|
| grievance@2search.in | |
| Also for privacy requests | privacy@2search.in |
| Working hours | Monday to Friday, 10 am to 6 pm IST |
What you can complain about
- How we use your personal data, or a privacy request we didn't handle well
- Wrong or misleading information in an article
- Copyright — content you believe copies your work (see copyright)
- Ads you think break the law or Google's rules
- Someone pretending to be 2search
- Anything else about the website
What to include
- Your name and how to reach you
- The page link, if your complaint is about a page
- What went wrong, and what you'd like us to do
- Any proof that helps (screenshots, documents)
How fast we respond
| Step | Timeline |
|---|---|
| We confirm we've received your complaint, with a reference number | Within 24 hours |
| We resolve most complaints | Within 7 days, as the IT Rules (amended from 20 February 2026) require |
| Complaints asking us to remove unlawful content | Within 36 hours |
| Content that shows you in an intimate or sexual way without consent, or a fake or morphed image of you | Removed or blocked within 2 hours — mark your email "Urgent" |
| Personal data complaints under the DPDP Act | Within 30 days, usually sooner, and never later than the 90 days the DPDP Rules allow |
We tell you what we decided and why. If we can't do what you asked, we explain the reason.
If you're not satisfied
You can take a personal data complaint to the Data Protection Board of India after you've used our grievance process (the Board's powers to hear complaints start on 13 May 2027). People in the EU or UK can contact their data protection authority at any time.
Still have a question? Email contact@2search.in or see all ways to reach us.